FAQ

Frequently Asked Questions (FAQ)

At Gekai Apparel, we want your shopping experience to be simple and stress-free. Below you’ll find answers to some of the most common questions our customers ask.

1. How long does shipping take?

  • United States: 7–14 business days

  • International: 14–31 business days

We always work to ship orders as quickly as possible. Shipping times may vary depending on your location and local customs.

2. Do you provide tracking information?

Yes! Once your order has been processed and shipped, you’ll receive tracking details via email. You can also check the status anytime on our [Track Your Order] page.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

4. Can I exchange an item?

At this time, we do not offer direct exchanges. If you’d like a different size or item, we recommend returning your original purchase for a refund and placing a new order.

5. What should I do if my order hasn’t arrived?

If your order seems delayed, first check your tracking number on our Track Your Order page. If it has been longer than the estimated shipping timeframe, please contact us and we’ll help you resolve the issue.

6. Do you ship worldwide?

Yes! We proudly ship to most countries around the globe. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the buyer.

7. Can I cancel or change my order?

We process orders quickly, so if you need to make changes or cancel, please contact us within 24 hours of placing your order. After that time, we cannot guarantee changes.

8. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options at checkout.

9. Is my payment information secure?

Absolutely. All transactions are processed through encrypted payment gateways to keep your personal information safe.

10. How do I contact customer support?

You can reach us anytime via our Contact Us page or by email at gekaiapparel@gmail.com. We are here to help you with any questions or concerns.